Last August I carefully went though my previous year’s propane invoices and checked around for pre-pay pricing. I settled on a deal with my incumbent vendor for $2.19 per gallon and bought what I thought would get me through the winter – 1,200 gallons. Last month, I blew through that amount. So when the truck rumbled up the driveway, Alice giving cry to an intruder at 7:30 in the morning, I was worried.
I retrieved the invoice they stuck in the side of the garage as I backed the truck out to go to work. Then I almost careened over the embankment when I read the bill – 252 gallons at $3.79. How could they justify $1.60 a gallon increase over what I paid last summer? Where was I going to come up with almost $1,000? I called the company and politely explained I was destitute. I had budgeted and prepaid and still was not working. I simply could not pay the bill. The woman I spoke with was very understanding and kind. She offered a $.30 reduction, all she was allowed in her position, and when that wasn’t enough, she offered to speak with the sales manager and get back to me within 48 business hours.
When I picked up my messages, she had called back with a price of $2.69 per gallon. A whopping $1.10 per gallon discount from the original price. How many people just pay the bill without question? I guess it pays to bitch.